Terms of service
Last updated: 11 July 2026
These Terms and Conditions apply to your use of the re:gn website and to any order placed through it.
By using our website or placing an order, you agree to these Terms.
About Us
This website is operated by re:gn.
If you need to contact us, please email:
info@regn.co.uk
Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Misuse, damage or disrupt the website
- Attempt unauthorised access to systems or accounts
We may update, suspend or remove parts of the website at any time.
Product Information
We aim to ensure all product descriptions, images and pricing are accurate.
However:
- Images are for illustration only
- Colours, packaging and specifications may vary
- Measurements and specifications are approximate unless stated otherwise
We reserve the right to correct errors or update information at any time.
Product Availability
All products are subject to availability.
If an item becomes unavailable after ordering, we may:
- Offer an alternative
- Delay dispatch
- Issue a full or partial refund
Prices and Payment
- All prices are in GBP (£)
- Prices may change, but not after an order is placed
- The final price is shown at checkout
Payment must be made in full before dispatch.
We may cancel orders where:
- Pricing errors occur
- Payment fails
- Fraud is suspected
Discount Codes and Promotions
- Must be applied at checkout
- Cannot usually be added later
- Cannot be combined unless stated
- Cannot be exchanged for cash
We reserve the right to cancel misuse of promotions.
Placing an Order
Placing an order is an offer to purchase.
Order process:
- You receive confirmation (order received)
- Order is accepted when dispatched
We may cancel orders if:
- Items are unavailable
- Payment fails
- Errors occur
- Fraud is suspected
Refunds will be issued where payment has been taken.
Delivery
Orders are usually dispatched within 1–2 business days.
Delivery options may include Royal Mail or DPD.
Estimated delivery:
- 1–5 business days depending on service
Delivery Charges
- Free Royal Mail Tracked 48 delivery on orders of £40 or more
- Orders under £40 are subject to delivery charges shown at checkout
- Faster delivery options may carry additional charges
Delivery times are estimates, not guarantees.
Failed Deliveries
If a parcel is:
- Undeliverable
- Not collected
- Returned to us
We may:
- Deduct reasonable costs from refunds
- Charge for redelivery
Risk and Ownership
- Risk passes to you upon delivery
- Ownership passes once full payment is received and goods are delivered
Change of Mind Returns
You may return items within 30 days of receiving them.
Conditions:
- Unused
- In original packaging
- In resaleable condition
Customers are responsible for return postage unless agreed otherwise.
We may reduce refunds if items are:
- Used
- Damaged
- Incomplete
Faulty, Damaged or Incorrect Items
If there is an issue, contact us at info@regn.co.uk before returning.
If confirmed, we will provide:
- Replacement
- Repair
- Refund
We will cover reasonable return costs for confirmed faults.
Refunds
- Processed after inspection
- Issued to original payment method
- May take several days depending on bank
Standard delivery costs are refunded only where legally required.
Non-Returnable Items
Change-of-mind returns may not apply to:
- Personalised or custom items
- Used items
- Hygiene products (if opened)
- Perishable goods
- Items not in resaleable condition
This does not affect your legal rights.
Cancellations
Orders can be cancelled before dispatch.
If already dispatched, returns must be used.
Your Legal Rights
Nothing in these terms limits your statutory rights.
Goods must be:
- As described
- Fit for purpose
- Of satisfactory quality
You may be entitled to repair, replacement or refund under UK law.
Customer Responsibilities
You agree to:
- Provide accurate details
- Check your order
- Take care of items
- Follow instructions
- Contact us before returning
We are not responsible for misuse or improper handling.
Product Safety
You must read and follow all instructions and safety guidance.
You are responsible for ensuring suitability before purchase.
Website Content
All website content is owned by or licensed to us.
You may not copy or use it without permission.
Reviews and User Content
By submitting content, you confirm it is:
- Lawful
- Accurate
- Your own
We may edit or remove content.
Third-Party Links
We are not responsible for third-party websites or services.
Limitation of Liability
We are responsible for foreseeable losses caused by our breach.
We are not responsible for:
- Indirect losses
- Business losses
- Events outside our control
- Incorrect information provided by you
- Misuse of products
Nothing limits liability where unlawful to do so.
Events Outside Our Control
We are not liable for delays caused by:
- Courier issues
- Weather
- Strikes
- Supply disruptions
- Technical issues
- Government restrictions
Privacy
We process personal data in line with our Privacy Policy.
Changes to These Terms
We may update these terms.
The version at the time of purchase applies.
Governing Law
These terms are governed by the laws of England and Wales.
Contact Us
For any queries: