Privacy policy

Privacy Policy

Last updated: 30 June 2026

At Fab Discounts, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and what rights you have.

By using our website or placing an order with Fab Discounts, you agree to the use of your personal information as described in this Privacy Policy.

1. Who We Are

This website is operated by Fab Discounts.

Trading name: Fab Discounts

If you have any questions about this Privacy Policy or how your personal information is used, please complete the Contact Us form on our website.

1. Personal Information We Collect

We may collect the following personal information when you use our website, place an order, create an account, contact us or sign up to marketing:

• Your name

• Billing address

• Delivery address

• Phone number

• Email address

• Order details

• Payment details

• Customer account details

• Contact form messages

• Delivery and tracking information

• Returns and customer service information

• Marketing preferences

• Website usage information

• IP address, device information and browser information

We do not store your full card details. Payments are processed securely by our payment providers.

1. How We Collect Your Information

We collect personal information when you:

• Visit our website

• Place an order

• Create or use a customer account

• Complete a Contact Us form

• Sign up to receive marketing

• Leave a review

• Enter a promotion or discount code

• Contact us about an order, return or delivery issue

• Use our website cookies or similar technologies

We may also receive information from payment providers, delivery companies, ecommerce platforms, fraud prevention tools and marketing platforms where needed to run our website and process orders.

1. How We Use Your Personal Information

We use your personal information to:

• Process and manage your order

• Take payment and prevent fraud

• Arrange delivery

• Provide order updates and tracking information

• Handle returns, refunds, replacements and customer service queries

• Respond to messages sent through our Contact Us form

• Manage customer accounts

• Improve our website, products and services

• Send marketing messages where you have agreed to receive them

• Personalise your shopping experience

• Manage promotions, discounts and offers

• Meet legal, tax and accounting requirements

• Protect our website, customers and business from misuse or fraud

1. Our Lawful Basis for Using Your Information

We only use personal information where we have a lawful reason to do so.

This may include:

Contract
We use your information to process your order, take payment, arrange delivery and provide customer service.

Legal obligation
We may need to keep certain information for legal, tax, accounting or regulatory reasons.

Legitimate interests
We may use information to improve our website, prevent fraud, manage customer service, understand business performance and protect our business.

Consent
We use consent where required, such as for certain marketing messages or non-essential cookies. You can withdraw consent at any time.

1. Sharing Your Personal Information

We only share personal information where needed to run our website, process orders, provide customer service or meet legal obligations.

We may share information with:

• Ecommerce website providers

• Payment providers

• Fraud prevention services

• Delivery and courier companies

• Product and fulfilment partners

• Customer service tools

• Email and marketing platforms

• Review platforms

• Analytics providers

• Professional advisers, such as accountants or legal advisers

• Regulators, authorities or law enforcement where required by law

We only share the information needed for the relevant purpose.

1. Delivery and Fulfilment

To deliver your order, we may share your name, delivery address, phone number, email address and order details with delivery companies, couriers and fulfilment partners.

This is necessary so your order can be processed, dispatched, delivered and tracked.

1. Marketing

If you sign up to receive marketing from Fab Discounts, we may use your name, email address, phone number, order history and marketing preferences to send you offers, updates and product information.

You can unsubscribe from marketing at any time by using the unsubscribe link in our marketing messages or by completing the Contact Us form on our website.

We will not sell your personal information to third parties.

1. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website work properly, improve your shopping experience and understand how visitors use the site.

Cookies may be used to:

• Keep items in your basket

• Remember your preferences

• Help you log in to your account

• Process payments securely

• Analyse website traffic and performance

• Measure marketing activity

• Personalise content or adverts, where applicable

Some cookies are essential for the website to work. Others are optional and may require your consent.

You can control cookies through your browser settings. If you block some cookies, parts of the website may not work properly.

1. Analytics and Advertising

We may use analytics and advertising tools to understand how customers use our website, improve our services and measure the performance of marketing campaigns.

These tools may collect information such as pages visited, products viewed, device type, browser type, general location and how you arrived on our website.

Where required, we will ask for your consent before using non-essential cookies or similar tracking technologies.

1. Payment Information

Payments are handled securely by our payment providers.

We do not store your full debit or credit card details. Payment providers may process your payment information to complete transactions, prevent fraud and meet legal or regulatory requirements.

1. Reviews

If you leave a product or service review, we may publish your review, name or display name, rating and comments on our website or through a review platform.

Please do not include sensitive personal information in reviews.

We may remove reviews that are offensive, unlawful, misleading, fake or contain personal information that should not be shared publicly.

1. How Long We Keep Your Information

We keep personal information only for as long as necessary.

How long we keep it depends on the reason it was collected, including order processing, customer service, legal requirements, tax records, fraud prevention and business record keeping.

Order and transaction records may be kept for up to 6 years where required for tax, accounting or legal purposes.

Marketing information is kept until you unsubscribe or ask us to stop using it.

Contact form messages and customer service records are kept for as long as needed to deal with your query and maintain appropriate business records.

1. Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

We use secure systems and trusted service providers to help protect your information.

However, no website, system or online service can be guaranteed to be completely secure.

1. International Transfers

Some of the services we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take reasonable steps to make sure appropriate safeguards are in place to protect your information in line with applicable data protection laws.

1. Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Ask for your information to be transferred where applicable

• Complain to the Information Commissioner’s Office

The ICO explains that people have rights including access, erasure, restriction, portability, objection and rights relating to automated decision-making.

1. Right to Object to Marketing

You have the right to object to direct marketing at any time.

If you ask us to stop sending marketing, we will stop using your personal information for that purpose. The ICO states that people have an absolute right to object to their personal data being used for direct marketing.

1. How to Make a Privacy Request

If you want to make a privacy request, please complete the Contact Us form on our website.

We may need to ask for information to confirm your identity before dealing with your request.

We will respond to privacy requests within the time required by law.

1. Complaints

If you are unhappy with how we use your personal information, please contact us first using the Contact Us form on our website so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

1. Children’s Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children. If we become aware that personal information has been provided by a child, we will take steps to delete it where appropriate.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website. The date at the top of this policy shows when it was last updated.

1. Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please complete the Contact Us form on our website.