Privacy policy

Last updated: 11 July 2026

REGN LTD, trading as re:gn, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we collect and use it, who we may share it with, how long we keep it and the rights available to you under UK data protection law.

This policy applies when you visit our website, place an order, create an account, contact us, subscribe to marketing, submit a review or otherwise interact with re:gn.

Who We Are

The data controller responsible for your personal information is:

Business name: REGN LTD
Trading name: re:gn

Registered office and returns address:

Moorfield House
Moorfield Business Park
Moorfield Close
Yeadon
Leeds
West Yorkshire
LS19 7YA
United Kingdom

Company registration number: 13334353
VAT registration number: GB 436 6977 46
Email: info@regn.co.uk

For questions about this Privacy Policy or how we use your personal information, please email info@regn.co.uk.

Personal Information We Collect

Depending on how you interact with us, we may collect:

Your full name
Billing address
Delivery address
Email address
Telephone number
Order details
Products purchased or viewed
Payment and transaction information
Customer account details
Subscription and recurring-order information
Delivery and tracking information
Returns, refunds and replacement information
Customer service correspondence
Contact form submissions
Reviews, ratings, photographs or other content you submit
Marketing preferences
Promotional or discount-code usage
Loyalty or rewards information
Website activity and browsing behaviour
Internet Protocol address
Device type
Browser type
Operating system
Approximate location derived from technical data
Cookie identifiers and similar online identifiers
Information used to detect fraud, misuse or security risks

We do not normally receive or store your full debit or credit card number. Card payments are processed by secure payment providers.

Special Category Information

We do not intentionally ask customers to provide special category information, such as information about health, ethnicity, religion, political opinions, sexual orientation or biometric data.

Please avoid including sensitive personal information in reviews, contact forms or general customer service messages unless it is necessary for us to deal with your request.

Where you voluntarily provide sensitive information that is relevant to a customer service or product-suitability query, we will use it only where legally permitted and only for the relevant purpose.

How We Collect Personal Information

We may collect information directly from you when you:

Visit or browse our website
Place an order
Create or manage an account
Set up or manage a subscription
Join a loyalty or rewards programme
Complete a Contact Us form
Email or otherwise contact us
Request a return, refund or replacement
Sign up for marketing
Use a discount code or take part in a promotion
Submit a product or service review
Communicate with us through social media
Respond to a survey or request for feedback
Accept or manage cookies

We may also receive information from third parties, including:

Shopify and other ecommerce providers
Payment providers
Fraud-prevention and identity-verification services
Couriers and delivery companies
Fulfilment partners
Subscription-management providers
Email and SMS marketing platforms
Review platforms
Analytics and advertising providers
Social media platforms
Loyalty and rewards providers
Customer service software
Professional advisers
Public authorities where legally required

How We Use Your Personal Information

We may use personal information to:

Process and manage orders
Take and verify payments
Send order confirmations
Arrange dispatch and delivery
Provide tracking information
Manage subscriptions and recurring orders
Manage customer accounts
Handle returns, refunds, repairs and replacements
Respond to questions and complaints
Investigate missing, delayed or damaged orders
Verify delivery information
Prevent fraud, chargebacks and misuse
Protect the security of our website and systems
Manage discount codes and promotions
Operate loyalty and rewards programmes
Request or publish reviews
Improve our products and customer service
Analyse website performance
Understand how customers use our website
Personalise content, product recommendations or offers
Send marketing where permitted
Maintain suppression and unsubscribe records
Comply with tax, accounting and legal requirements
Establish, exercise or defend legal claims
Enforce our Terms and Conditions
Keep appropriate business records

Lawful Bases for Processing

We process personal information only where we have a lawful basis.

Contract

We process information where it is necessary to:

Accept and fulfil an order
Take payment
Deliver products
Manage a subscription
Provide customer service
Process a return or refund
Perform our obligations under a contract with you

Legal obligation

We may process and retain information where required to:

Maintain accounting and tax records
Comply with consumer law
Respond to lawful requests from authorities
Meet regulatory obligations
Investigate or report unlawful activity

Legitimate interests

We may rely on our legitimate interests where the use of your information is necessary and does not override your rights.

These interests may include:

Preventing fraud and chargebacks
Protecting customers and our business
Improving our website and services
Understanding sales and business performance
Managing customer relationships
Keeping evidence of orders, deliveries and communications
Establishing or defending legal claims
Sending limited marketing to existing customers where legally permitted
Suppressing the details of people who have opted out of marketing

Consent

We may rely on consent for:

Certain marketing communications
Non-essential cookies
Advertising and tracking technologies
Other optional uses clearly explained when consent is requested

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Orders and Payments

When you place an order, we use your personal information to:

Confirm your identity and contact information
Process payment
Check for fraud or unusual activity
Prepare and dispatch your order
Communicate with you about the order
Handle delivery problems, returns and refunds
Maintain accounting and transaction records

Payment providers process payment information under their own privacy terms. We may receive limited information such as payment status, transaction references, card type and the final digits of a card.

We do not normally store full payment-card details.

Delivery and Fulfilment

We may share the information needed to deliver your order with:

Royal Mail
DPD
Other couriers
Warehousing or fulfilment providers
Suppliers dispatching an item on our behalf
Address-verification services

The information shared may include:

Your name
Delivery address
Email address
Telephone number
Order reference
Parcel information
Delivery instructions

Couriers may use your contact information to provide tracking, delivery updates or resolve delivery problems.

Customer Accounts

Where you create an account, we may use your information to:

Secure and maintain the account
Display order history
Save addresses and preferences
Manage subscriptions
Provide faster checkout
Detect unauthorised use
Support password resets

You are responsible for keeping your account password confidential.

Please contact us promptly if you believe your account has been accessed without authorisation.

Subscriptions and Recurring Orders

Where you create a subscription, we may process:

Your contact information
Delivery address
Subscription product
Delivery frequency
Billing schedule
Payment token or payment-provider reference
Subscription history
Cancellation or amendment requests

Payment information for recurring orders is normally stored securely by the relevant payment provider rather than by us.

We use subscription information to create recurring orders, take scheduled payments, send reminders and manage changes or cancellations.

Customer Service and Communications

When you contact us, we may retain:

Your message
Your contact information
Order details
Photographs or videos you provide
Internal notes about the issue
Our response
The outcome of the matter

We use this information to respond, investigate, maintain service records, improve our processes and defend legal claims where necessary.

Telephone calls are not normally recorded unless we clearly tell you otherwise.

Reviews and User-Submitted Content

If you submit a review, rating, image or other public content, we may publish:

Your review
Rating
First name
Initial
Display name
Verified-purchase status
Submitted photographs or videos

Please do not include private or sensitive information in content intended for public display.

We may share review information with review-service providers and may moderate or remove content that is unlawful, misleading, offensive, irrelevant or contains personal information that should not be public.

Marketing Communications

We may send marketing by email, text or another electronic method where:

You have given consent; or
Another lawful marketing exception applies, such as marketing our own similar products to an existing customer who was given a clear opportunity to opt out

Every electronic marketing message will include a straightforward way to unsubscribe.

You may stop marketing at any time by:

Clicking the unsubscribe link in an email
Following the opt-out instructions in a message
Emailing info@regn.co.uk

After you unsubscribe, we may retain limited information on a suppression list so we can ensure we do not contact you again for that type of marketing.

We do not sell personal information to third parties.

UK rules generally require consent for electronic marketing to individuals unless the limited existing-customer exception applies, and each message must provide a valid opt-out method.

Advertising and Personalisation

Where you consent to non-essential cookies or tracking technologies, we may use information about your website activity to:

Measure advertising performance
Understand whether an advert led to a sale
Build customer audiences
Show more relevant advertisements
Limit repeated advertising
Personalise website content or recommendations

Advertising providers may receive online identifiers, browsing activity, device information and purchase-event information.

You can manage optional cookies through our cookie controls where available.

Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Essential cookies

These are needed for services such as:

Keeping products in your basket
Enabling checkout
Processing payments
Maintaining security
Remembering privacy settings
Allowing customer login
Managing subscriptions

Essential cookies do not normally require consent.

Optional cookies

With your consent, optional cookies may be used for:

Analytics
Advertising
Personalisation
Measuring campaigns
Understanding visitor behaviour
Social media features

You can accept, reject or manage optional cookies through the cookie banner or browser controls.

Blocking certain cookies may affect how parts of the website function.

Further details may be provided in our Cookie Policy.

Analytics

We may use analytics providers to understand:

Which pages are visited
Which products are viewed
How visitors move through the website
Which devices and browsers are used
Which marketing sources generate visits or sales
Where errors or checkout problems occur

Analytics information may include online identifiers, device information, approximate location and website events.

Where legally required, optional analytics technologies will not be used unless you have consented.

Fraud Prevention and Security

We may use personal information to:

Verify transactions
Identify suspicious orders
Detect payment fraud
Prevent account misuse
Investigate chargebacks
Protect our systems
Enforce order limits
Prevent the abuse of discounts or promotions

We may share relevant information with payment providers, fraud-prevention providers, banks, insurers, professional advisers or law-enforcement authorities where appropriate and legally permitted.

Automated tools may assign a risk score to a transaction. Where an order is flagged, it may be manually reviewed, delayed, declined or cancelled.

Who We Share Personal Information With

We may share personal information with service providers where necessary, including:

Ecommerce-platform providers
Website-hosting providers
Payment processors
Banks and card networks
Fraud-prevention services
Couriers
Warehouses and fulfilment partners
Product suppliers
Subscription providers
Customer-service systems
Email and SMS providers
Loyalty and rewards platforms
Review providers
Analytics services
Advertising platforms
Cloud-storage and software providers
Accountants
Solicitors
Insurers
Auditors
Government bodies
Regulators
Courts
Law-enforcement agencies

We require service providers to use personal information only for the agreed purpose and to protect it appropriately.

Business Transfers

If REGN LTD is involved in a restructuring, investment, sale, purchase, insolvency, merger or transfer of assets, personal information may be disclosed to relevant advisers, prospective purchasers, buyers, insolvency practitioners, lenders or other parties involved.

Information will be shared only where reasonably necessary and subject to appropriate confidentiality and legal safeguards.

International Transfers

Some service providers may process personal information outside the United Kingdom.

Where a restricted transfer takes place, we will use a lawful transfer mechanism where required. This may include:

A country recognised by the UK as providing adequate protection
The UK International Data Transfer Agreement
The UK Addendum to approved contractual clauses
Another legally permitted safeguard or exception

We may also carry out risk assessments where required.

How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

The type of information
Our contractual relationship with you
Customer service requirements
Fraud and chargeback risks
Warranty or legal-claim periods
Accounting and tax obligations
Regulatory requirements
Whether you have asked us to retain or delete information

Typical retention periods include:

Order and accounting records

Order, payment, invoice and transaction records may normally be retained for at least six years after the relevant financial period or transaction, and longer where legally necessary.

UK limited companies are generally required to keep accounting records for six years from the end of the financial year to which they relate, subject to certain exceptions.

Customer service records

Customer service, complaint, delivery, return and refund records may be retained for up to six years where necessary to resolve issues, prevent fraud or deal with legal claims.

Account information

Account information may be retained while the account remains active and for an appropriate period afterwards.

Marketing information

Marketing details may be retained until you unsubscribe or object.

We may retain a minimal suppression record after an opt-out to ensure your preference is respected.

Cookie and analytics data

Retention periods vary according to the cookie or provider. More information may be available in our Cookie Policy or cookie settings.

We may retain information longer where:

A dispute is ongoing
A chargeback has been raised
A legal claim is possible or active
Fraud is suspected
An authority requires it
We are legally required to do so

Keeping Your Information Secure

We use reasonable technical and organisational measures designed to protect personal information.

These may include:

Secure website connections
Access controls
Password protection
Payment-provider security
Staff-access restrictions
System monitoring
Backups
Fraud-detection measures
Contractual obligations on service providers

No online service can be guaranteed to be completely secure. You should also protect your passwords, devices and account information.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Access

Ask for confirmation that we process your personal information and request a copy of it.

Correction

Ask us to correct inaccurate or incomplete information.

Erasure

Ask us to delete personal information in certain circumstances.

This right is not absolute. We may need to retain information to comply with legal obligations, handle claims, prevent fraud or maintain suppression records.

Restriction

Ask us to restrict how we use your information in certain circumstances.

Objection

Object to processing based on legitimate interests.

You have the right to object to direct marketing at any time.

Data portability

Ask for certain information you provided to us to be supplied in a structured, commonly used and machine-readable format, or transferred to another organisation, where applicable.

Withdraw consent

Withdraw consent where we rely on consent.

Automated decision-making

Ask for information about certain decisions made solely by automated means and request human intervention where applicable.

Complain

Raise a concern with us or complain to the Information Commissioner’s Office.

These rights may be subject to legal limitations and exemptions.

How to Exercise Your Rights

To make a privacy request, email:

info@regn.co.uk

Please include:

Your name
The email address connected to your account or order
Details of your request
Relevant order numbers where appropriate

We may ask for reasonable information to confirm your identity and prevent personal information being disclosed to the wrong person.

We will respond within the applicable legal timescale. In many cases, this will be within one month, although the period may be extended where a request is complex or numerous.

We do not normally charge a fee. We may charge a reasonable fee or refuse a request where permitted by law, including where a request is manifestly unfounded or excessive.

Complaints

Please contact us first if you are concerned about how your information has been used.

Email: info@regn.co.uk

You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator.

You may contact the ICO through its official website or by telephone or post.

Children’s Privacy

Our website is intended for adult customers and is not directed at children.

We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate authorisation, please email info@regn.co.uk so we can investigate and take appropriate action.

Third-Party Websites

Our website may contain links to websites or services controlled by other organisations.

We are not responsible for their privacy practices.

You should read the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

Our business
Our website
Our products or services
The service providers we use
Data protection law
Regulatory guidance

The updated version will be published on this page.

Where a change is significant, we may also provide an additional notice where appropriate.

Contact Us

Data controller: REGN LTD
Trading name: re:gn