Shipping policy
Last updated: 11 July 2026
At re:gn, we aim to make delivery simple and provide customers with a choice of tracked delivery options.
Order Processing
We aim to process and dispatch orders as quickly as possible. Orders are generally processed on business days, excluding weekends and public holidays.
Processing and delivery may take slightly longer during busy periods, bank holidays or circumstances outside our control.
UK Mainland Delivery
Customers in UK Mainland areas can choose from the following delivery options:
Royal Mail Tracked 48
Estimated delivery time: 3 to 5 business days.
- Orders below £40: £3.99
- Orders of £40 or more: Free
Royal Mail Tracked 24
Estimated delivery time: 1 to 2 business days.
- Orders below £40: £4.49
- Orders of £40 or more: £1.99
DPD
Estimated delivery time: 1 to 2 business days.
- Delivery charge: £4.99
Available delivery options may vary depending on the order, delivery address, parcel size or product type.
Northern Ireland and British Forces Delivery
Customers in Northern Ireland and British Forces postal regions can choose from the following delivery options:
Royal Mail Tracked 48
Estimated delivery time: 3 to 5 business days.
- Orders below £40: £3.99
- Orders of £40 or more: Free
Royal Mail Tracked 24
Estimated delivery time: 1 to 2 business days.
- Delivery charge: £4.99
Free Shipping
Free Royal Mail Tracked 48 delivery is available on qualifying orders of £40 or more.
The free delivery threshold is based on the order value after any discounts have been applied.
Faster delivery services may still be available for an additional charge. The available options and final delivery cost will be shown at checkout.
Delivery Times
Delivery times are estimates and begin once an order has been dispatched.
Although we aim to deliver orders within the stated timeframe, delivery dates cannot be guaranteed. Delays may occasionally occur due to courier disruption, adverse weather, bank holidays, strikes, unusually high order volumes or other circumstances outside our control.
Couriers
We currently use Royal Mail and DPD for deliveries.
The courier available for your order may depend on your delivery address, the products ordered, parcel size and the delivery service selected at checkout.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Some delivery services may provide delivery confirmation rather than detailed tracking throughout the full journey.
Multiple Parcels
Some orders may be dispatched in more than one parcel.
Where this happens, parcels may arrive separately or on different days, even when they form part of the same order.
Delivery Address
Customers are responsible for making sure the delivery address provided at checkout is complete and correct.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Where a parcel is returned to us because of an incorrect address, failed delivery or non-collection, an additional delivery charge may be required before the order can be sent again.
Delivery Delays
If your order has not arrived within the expected delivery window, please allow for any courier updates shown within your tracking information.
Should the parcel remain undelivered, please complete the Contact Us form on our website and we will investigate the delivery with the courier.
Contact Us
For questions about delivery or help with an existing order, please complete the Contact Us form on our website.