🕯 Mischief Candles – Shipping & Returns Policy

Welcome to Our Marketplace

Our Marketplace lets you shop for unique items sold by third-party vendors we’ve partnered with. These products aren’t stocked or shipped by us directly — we act as the curator, making it easy for you to browse and buy select goods from trusted sellers.

Here’s how it works, what to expect, and what to watch out for when buying via the Marketplace:

• Orders are fulfilled by the vendor: Mischief Candles will prepare and ship your order directly.

• Separate postage may apply: If you buy both our own items and Marketplace items, you may be charged two sets of shipping fees (ours and the vendor’s).

• Different delivery times: Marketplace items may have different processing and delivery times depending on the vendor.

• Multiple parcels: Orders that include both our products and Marketplace items may arrive separately.

• Returns and refunds: You should always contact us first. We’ll liaise with Mischief Candles, but their policy will apply.

📦 Shipping – Mischief Candles

• Standard UK Delivery: Royal Mail Tracked 48, delivered in 2–3 working days after dispatch.

• Upgraded UK Delivery: Royal Mail Tracked 24, aims to deliver next working day after dispatch.

• Dispatch Time: Orders are dispatched within 1–2 working days.

• All deliveries are tracked, and customers will receive tracking information once orders are dispatched.

🔄 Returns – Mischief Candles

If you are unhappy with your product or no longer want it, you can return it for a refund subject to the following conditions:

• Returns must be made within 14 days of receipt.

• Items must be unopened, in original packaging, and in a resaleable condition.

• Customers must contact Mischief Candles before sending returns.

• Customers are responsible for the cost of return shipping. We recommend using a signed-for service with proof of postage.

• Do not dispose of or destroy products (even faulty ones) before contacting the vendor, as this may affect your right to a refund.

• Refunds may be reduced if items are returned in a diminished condition due to handling beyond what is necessary to establish their nature and quality.

✅ Summary

• Standard UK shipping via Royal Mail Tracked 48 (2–3 working days).

• Upgraded Tracked 24 delivery available (next working day after dispatch).

• Orders dispatched in 1–2 working days.

• Returns accepted within 14 days if unopened, unused, and in resaleable condition.

• Customers cover return postage costs unless the item is faulty.